Customer Service Hours:
Mon-Fri 8:00 AM - 6:00 PM EST
Toll-Free: 800-525-2203 (U.S.)
Phone: 407-531-5540
Fax: 407-531-5579
customerservice@digitaljuice.com
Tech
Support:
tech@digitaljuice.com
For
your convenience, those purchasing with a credit card may place
your order
on our website 24 hours a day, seven days a week.
If
you need assistance with your order, our sales staff is available
to help you from
8:00 AM - 6:00 PM EST Monday through Friday.
FedEx express orders placed after 3:00 PM EST will be shipped
the following business day.
Payment Options:
Credit cards:
We accept all major credit cards including:
Visa, MasterCard, American Express, Discover, and Diners Club.
If your
order has a different billing name and address than the shipping
name and address, your order will not be processed until we receive
authorization from the cardholder.
Purchase
Orders:
We only accept purchase orders from government agencies and government
accredited schools. Purchase orders must include accounts payable contact information, end user information and be drafted on company letterhead or preprinted forms. To expedite your
order, your PO can be faxed to us at 407-358-5174.
Check
or Money orders:
You may purchase with a check or money order sent in advance. Sorry,
we do not offer the check by phone option at this time. Please call
our Customer Service Department to obtain a quote, including the exact total of your order plus
shipping, prior to sending your check. To expedite your order please include your quote number. Once the check or money order
is received, product will ship within 24 hours.
Please mail checks to:
Digital Juice, Inc.
600 Technology Park
Suite 104
Lake Mary, FL 32746
International
Orders
All international orders will be verified with the credit card
issuing bank and the credit card holder. This process can take 1-3
business days. Once verification and approval are obtained, your order
will be shipped.
Your order may be subject to customs fees and import duties of the
country to which you have your order shipped. You are responsible for
all local and regional duties, import fees and taxes. Shipping and
delivery dates for your order will be based on the availability of the
product and the shipping options you choose.
Sales Tax
Florida residents are subject to 7% sales tax.
Any request for tax exemption must be accompanied by a tax exempt
certificate faxed to 407-531-5540.
Taxpayer
Identification Number: 59-3479060.
Click here to view and print W-9
Shipping
All orders are shipped via FedEx. Shipping charges will be added
to all orders. You may provide us with your FedEx account number
and the order can be shipped and billed on your FedEx account.
Shipments will be sent FedEx ground unless otherwise specified.
Please note that additional charges apply for FedEx air shipments
based on the size and weight of your order. Contact our Customer Service Department
for options and specific air freight charges.
FedEx air charges are based on the current posted FedEx rates.
By default domestic shipments do not require a signature upon delivery. If you would like to require a signature, please indicate this by selecing the option on the shipping page during checkout. Additional charges may apply.
All international shipments do require a signature upon delivery.
FedEx does not ship to post office box addresses.
This includes
personal PO boxes that are rented at retail centers. Online orders
or purchase orders with a shipping address to a post office box
will be delayed until we have a valid shipping
address.
We cannot ship COD.
Return Policy
All sales are final unless current offer or special states otherwise. Product exchanges will be given for damaged or defective products and are sometimes* permitted for product ordered in error. All exchanges must granted an RMA (Return Merchandise Authorization) number of they will be refused. Exchanges must be requested with in 5 business days of order receipt.
*Applicable charges apply. Call 407-531-5540 for exchange authorization and information.
Return Address:
Digital Juice, Inc.
4200 Church Street
Suite 1006
Sanford, FL 32771
RMA # must be clearly posted on the outside of the shipment packaging
on at least 3 sides.
The above terms and conditions are subject to change at any time.
Please call if you have any questions. |
